Chawner, B., & Gorman, G. E. (2002). Wikis are Wicked. New Library World, Vol. 103, Nos. 1182/1183, 483-484.
- This is a neutral article contributed to by G.E. Gorman who writes a scathing article in 2005 on the abuse of wikis. It provides general information on wikis and useful links.
Canadian Heritage Information Network. (2006, May 3). Using Wikis for Project Management. Retrieved 17 July 2007, from http://www.chin.gc.ca/English/Knowledge-Exchange/wikis.php.
- The CHIN website provides information on museums and informatics and specifically provides a section on museums and wikis, a list of other free online software office tools, and a list of encyclopedic wikis.
Dahl, D. (2006, February). The end of e-mail. Inc, Vol. 28, No. 2.
- This article suggests wikis as the answer to employees who are overwhelmed by email in the workplace.
Espiritu, C. (2006). Of Wikis and Blogs: Understanding and Supporting On-Line Communities of Practice. Unpublished master's thesis, University of Alberta, Edmonton, Canada.
- The author reviews literature for online communities of practice enhanced by social media such as wikis and blogs as the background for its overall goal of creating a wiki-blog extension tool to enhance visualization of the overall sitemap of such user-created forms of media. In this literature review I have only included the first ten pages related to wikis and online CoPs as well as the bibliography.
Fichter, D. (2005, July/August). The Many Forms of E-Collaboration: Blogs, Wikis, Portals, Groupware, Discussion Boards, and Instant Messaging. ONLINE Magazine, Vol. 29, No. 4, 48-51.
- This article discusses collaborative tools and CoPs. The author suggests doing an office needs assessment to understand your workgroup culture before implementing a collaborative technology.
Godwin-Jones, R. (2003, May). Emerging Technologies: Blogs and Wikis: Environments for On-line Collaboration. Language Learning & Technology, Vol. 7, No. 2, 12-16. Also available online at http://llt.msu.edu/vol7num2/emerging/.
- The author sees blogs and wikis as useful tools for a constructivist learning approach to the encouragement of peer-to-peer networking and buddy learning. There is a long list of resources at the end.
Goodnoe, E. (2005, August 8). How to Use Wikis for Business. Retrieved 17 July 2007, from http://www.informationweek.com/story/showArticle.jhtml?articleID=167600331.
- This article offers guidance for implementing a wiki comparing them to content management systems. It also provides a useful link to successful wikis employed in the corporate sector.
Gorman, G. E. (2005). Is the wiki concept really so wonderful? In Online Information Review, Vol. 29, No. 4, 225-226.
- This opinion piece is based on the author's negative experiences with wikis reflecting the "chaotic nature of the web world in which they exist." Her point-of-view is through the lens of an established academic and suggests that wikis are useful for young academics, who do not have their own reliable networks.
Grudin, J. (1997). Chapter 60: Organizational Issues in Development and Implementations of Interactive Systems. In M. Helander, T. K. Landauer, & P. Prabhu (Eds.), Handbook of Human-Computer Interaction (1457-1473). New York: Elsevier Science Publishing Co.
- This chapter discusses the effect of organizational differences on system/application implementation. It discusses issues of adoption and use of new technologies being brought into an organization. There is also a brief (and useful) summary of organizational theory.
Heck, M. (2007, January 8). Wikis Evolve as Collaboration Tools. InfoWorld, Vol. 29, No. 2.
- This article offers a review of four content management softwares including Atlassian Confluence 2.2.20, which will power the new wiki-based feature of the ILI website.
Hemrajani, A. (2005, August). Working Together with Wikis. PC Magazine. Retrieved July 17, 2007, from http://www.pcmag.com/print_article2/0,1217,a=157174,00.asp.
- This is a short editorial on the ease of installation and use of PMwiki. It provides good general information on wikis with a link to choosing a wiki site that is appropriate for your needs.
Knapp, M., & Neder, E. (2006). Using Open Source Software to Facilitate Collaboration Among Artists, Exhibitors and Patrons. In J. Trant, & D. Bearman (Eds.), Museums and the Web 2006 Conference Proceedings, 207-216.
- This paper provides an example of collaboration using social media in a museum context. Knapp looks at wikis through the lens of the open source model and applies it to museums. He sees public wikis as an obvious next step for museums looking to accept and promote individualized data on their websites.
Laff, M. (2007, May). The World According to WIKI. Abstract T + D, Vol. 61, No. 5.
- This article discusses the momentum wikis are gaining in the sales industry as a way of handling Frequently Asked Questions.
Lesser, E. L., & Storck, J. (2001). Communities of Practice and Organizational Performance. IBM Systems Journal, Vol. 40, No. 4, 831-841.
- This paper argues that the social capital created by CoPs leads to behavioral changes, which in turn positively influence business performance. Using a case study approach, the authors identify a model in which CoPs create social capital through connections, relationships, and common context to improve organizational performance with four outcomes: 1) decrease learning curve, 2) increase customer responsiveness, 3) reduce, rework, and prevent reinvention, and 4) increase innovation.
Leuf, B., & Cunningham, W. (2001). The Wiki way: quick collaboration on the Web. Boston: Addison-Wesley Longman Publishing Co., Inc.
- This is one of the few books written on wikis and can be found at the library at UMBC and American University. It is touted as the Bible of wiki design and use.
Matias, N. (2003, November 3). What is a Wiki? Retrieved 17 July 2007, from http://www.sitepoint.com/print/what-is-a-wiki.
- This article provides an overview of the history of wikis, explains the use of Notebook wiki, and gives examples of wiki knowledgebases, as well as reviews of other wikis. It is a useful resource when determining which wiki to use for your purpose.
McAfee, A. P. (2006). Enterprise 2.0: The Dawn of Emergent Collaboration. MIT Sloan Management Review, Vol. 47, No. 3, 21-28.
- This article discusses how wikis make the process of knowledge work more visible. There is interesting discussion about Wikipedia. It also discusses the challenges for project managers when using this kind of technology.
Miller, P., & Rue, K. de la. (2007, July/August). How does your company use new media to connect with stakeholders? Abstract. Communication World, Vol. 24, No. 4.
- These two authers speak from their direct point-of-view as executives on how their company uses new media (or not) to connect with stakeholders.
- Collaborative article about the use of wikis in museums and related concepts.
Olson, G. M., & Olson, J. S. (1997). Chapter 59: Research on Computer Supported Cooperative Work. In M. Helander, T.K. Landauer, & P. Prabhu (Eds.), Handbook of Human-Computer Interaction (1433-1456). New York: Elsevier Science Publishing Co.
- This chapter provides a review of the research that illuminates how CSCW technologies affect human behavior. It provides a framework for describing the human use of CSCW systems. It also gives a brief survey of recent research results (now outdated).
PBWiki Selects Fliqz Video Service; Partnernship between PBWIki and Fliqz Brings Free Video Capabilities to World's Largest Consumer Wiki Farm. (2007, July 10) PR Newswire.
- This news release shows some of the directions that free wikis are currently moving toward, finding even more ways to meet the needs of the user and deal with the limitations of storage space.
Preece, J., Rogers, Y., & Sharp, H. (Eds.)(2002). Chapter 4: Design for Collaboration and Communication. In Interaction Design: beyond human-computer interaction (120-124). New York: John Wiley & Sons, Inc.
- The entire text is a useful handbook for research methods, design, and practices in user-centered design. Chapter 4 in particular discusses the challenges of designing and implementing new technologies for collaborative work environments.
Reinhold, S., & Abawi D. F. (2006). Concepts for Extending Wiki Systems to Supplement Collaborative Learning. In Z. Pan, et al. (Eds.), Edutainment (755-767). Berlin: Springer-Verlag.
- This study explores the use of general-purpose wikis as a means to extend "didactic scenarios" in eLearning environments. The researchers identify important issues, success factors, requirements and problems related to the use of wikis in the classroom. The result is a prototype of a wiki extension tool.
Rubenking, N. J. (2003, December 30). Wiki Tools. PC Magazine. Retrieved 17 July 2007, from http://www.pcmag.com/article2/0,1759,1401070,00.asp.
- This is a short editorial that provides a brief history of wikis and an explanation for why they do not get vandalized as much as one would expect them to.
Sarrell, M. D. (2007, January 31). Wicked Productive Wikis; Forget daily status reports. Set up a wiki to collaborate more effectively with your project team. Abstract. PC Magazine, Vol. 26, No. 4.
- This short article discusses the user-friendly quality of wikis and their use for collaboration.
Scott, D. M. (2006, March). Chewing Gum, Blogs, and Wikis. EContent, Vol. 29, Iss. 2, 49.
- The author suggests that the debate on the use of social technologies in businesses has more to do with the people who use them rather than the technology itself. He equates blogs and wikis to chewing gum in your hair"they're easy to get into an enterprise, but impossible to remove without some ill-fated hair pulling."
Seigenthaler, J. (2005). A false Wikipedia biography. USA Today. Accessed 22 August 2007, from http://www.usatoday.com/news/opinion/editorials/2005-11-29-wikipedia-edit_x.htm.
- John Seigenthaler, age 78, relates a negative experience with Wikipedia where a false biography was written about him and remained on the site for 132 days. He had been Robert Kennedy's administrative assistant in the early 1960s, and was represented as a potential assassin on the Wikipedia site. He describes Wikipedia is a "flawed and irresponsible research tool" among other things.
SourceForge Teams with Wikispaces. (2007, June 6) FinancialWire.
- This news release indicates Wikispaces' effort to integrate into the current SourceForge.net infrastructurea huge online open source collaboration.
Taylor, M. (2005). Using a wiki as a project management tool. In B. Hoffman (Ed.) Encyclopedia of Educational Technology. Retrieved 17 July 2007, from http://coe.sdsu.edu/eet/articles/wikisforpm/start.htm.
- This article explains the difference between websites and wikis and provides links to a list of free and paid wiki hosts.
Tunsch, Thomas (2007). Museum Documentation and Wikipedia.de: Possibilities, opportunities and advantages for scholars and museums. In J. Trant and D. Bearman (eds). Museums and the Web 2007: Proceedings. Toronto: Archives & Museum Informatics, published March 31, 2007 at http://www.archimuse.com/mw2007/papers/tunsch/tunsch.html.
Wagner, C., & Majchrzak, A. (2006-2007, Winter). Enabling Customer-Centricity Using Wikis and the Wiki Way. Journal of Management Information Systems, Vol. 23, No. 3, 17-43.
- This study places wikis within the framework of open source theory and provides six potential enabling characteristics for wikis using a case study methodology. The authors employed a multiple-case research design to identify patterns across three cases: the L.A. Times Customer-Written Wikitorial (referred to under the alias of Boomtown Times in this article), Novell's Cool Solutions Wiki, and Wikipedia.